Privacy Policy

Effective Date: March 5, 2026

This Privacy Policy explains how SDDL Solutions, LLC ("Company", "we", "us", or "our") collects, uses, and protects information when you access or use our software platform and related services (the "Service").

By using the Service, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use the Service.

Account Information

When you create an account, we may collect:

  • name
  • email address
  • organization name
  • login credentials

Usage Information

We may automatically collect information about how the Service is used, including:

  • system interactions
  • activity logs
  • performance metrics
  • application diagnostics

This information helps us maintain and improve the reliability and functionality of the Service.

Customer Data

Users may upload or create technical data within the Service, including:

  • engineering models
  • design information
  • analysis results
  • collaboration content
  • design review information
  • other project-related data

Customer Data remains owned by the customer as described in the Terms of Service.

Payment Information

Payments are processed by third-party payment processors such as Stripe.

We do not store full credit card numbers or payment card details on our systems.

2. How We Use Information

We use collected information to:

  • operate and maintain the Service
  • authenticate users and manage accounts
  • process subscription payments
  • provide support and respond to inquiries
  • improve system performance and functionality
  • monitor and maintain system security

3. Legal Basis for Processing

We process personal information as necessary to:

  • provide and operate the Service
  • fulfill contractual obligations to users
  • process payments and manage subscriptions
  • maintain system security and reliability
  • comply with applicable legal obligations

4. Data Sharing

We do not sell personal information.

We may share information with service providers that assist in operating the Service, including providers of hosting infrastructure, payment processing, monitoring services, artificial intelligence services, and communication platforms.

These providers are authorized to process information only as necessary to perform services on our behalf.

5. Third-Party Providers

Infrastructure and services used to operate the Service may include providers such as:

  • Heroku
  • Stripe
  • Postmark
  • AWS
  • GitHub
  • imgbb
  • Bugsnag
  • Anthropic
  • OpenAI
  • Cloudflare
  • jsDelivr

These providers may process limited information necessary to deliver their services.

Use of these providers may be subject to their own privacy policies and terms.

6. Artificial Intelligence Services

Certain features of the Service may use third-party artificial intelligence providers to generate suggestions, analyses, or other outputs.

Information submitted to these features may be transmitted to those providers solely for purposes of generating responses or performing requested processing.

Customer Data is not used by the Company to train artificial intelligence models. Information transmitted to third-party AI providers is used solely for generating real-time responses and is subject to those providers' data handling policies.

7. Cookies and Similar Technologies

The Service may use cookies or similar technologies to maintain user sessions, authenticate accounts, and improve functionality.

These technologies may store small amounts of information on your device that are necessary for operation of the Service.

8. Data Retention

Customer Data and associated account information are retained while an account is active.

After cancellation or termination of an account, Customer Data may be retained for up to 30 days, after which it may be permanently deleted.

Certain information may be retained longer where required for legal, accounting, or security purposes.

9. Security

We implement reasonable technical and organizational safeguards to protect information processed through the Service.

However, no internet transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

The Service is operated in the United States.

By using the Service, you acknowledge that information may be transferred to and processed in the United States.

11. Your Rights

Depending on applicable law, individuals may have the right to request:

  • access to personal information
  • correction of inaccurate information
  • deletion of personal information

Requests may be submitted to legal@veyla.tech.

We will respond to requests in accordance with applicable laws.

12. Restricted Data

The Service is intended for commercial use only.

Users should not upload or process:

  • classified information
  • ITAR-controlled technical data
  • export-controlled information
  • controlled unclassified information (CUI)

13. Children's Privacy

The Service is not directed to individuals under the age of 13.

We do not knowingly collect personal information from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted with a revised Effective Date.

Continued use of the Service after updates constitutes acceptance of the updated policy.

15. Contact

Questions regarding this Privacy Policy may be directed to:

SDDL Solutions, LLC
legal@veyla.tech